Data Labelling for an AI-Enabled Driver and Fleet Safety Platform
A driver and fleet safety platform needed 24/7 event review at 99% accuracy across several countries and time zones. A dedicated buffer team absorbed attrition and leave while holding headcount, and the engagement grew 80%.
The client
A real-time, AI-enabled driver and fleet safety platform operating in the mobility ecosystem.
Industry: Mobility, fleet management and driver safety technology.
The challenge
- Reviewers had to learn 24 process steps, including traffic rules for different countries, and handle an unlimited range of complex events.
- The client needed 24/7 support with a set number of reviewers across several countries and time zones.
- Operations had to maintain 99% accuracy scores.
The solution
- A 20-FTE buffer team acted as an internal QA function, auditing work and providing feedback and coaching.
- The buffer team covered reviewers on leave and replaced staff lost to attrition, keeping headcount at the required level.
- Internal escalation and in-house training teams were added to review complex events, speed up onboarding, and provide training, coaching and feedback.
The results
- 80% growth in team size since the engagement began.
- KPIs achieved across team performance, quality and the overall partnership.
- An additional line of business, previously handled by a separate vendor, moved to Quantanite.
- 24/7 coverage sustained across all required time zones.
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