We work for the brands people buy from again.
Consumer brands and retailers that sell, fulfil and support their own customers. Their growth depends on the second purchase, and the reasons it doesn't happen are in what their customers say and do.
Wait times fell from over 25 minutes to under 9, while the team handled 20% more customer interactions. QiQ's AI read every conversation, found what was driving the volume, and recommended the fixes.
A high-end baby and childrenswear brand needed urgent support with product listings, data analysis and spreadsheet processing. A dedicated analyst team held 100% adherence and accuracy, with 95% average CSAT since inception.
A major food delivery network needed to hold average handling time through weekly volume swings and scale fast during the pandemic. The account grew from 10 associates to 105 while holding 5/5 CSAT.
A driver and fleet safety platform needed 24/7 event review at 99% accuracy across several countries and time zones. A dedicated buffer team absorbed attrition and leave while holding headcount, and the engagement grew 80%.
A digital risk management platform needed lead generation capacity fast so its own staff could focus on converting appointments. A dedicated team in Johannesburg took prospecting from zero to more than 400 emails a day.
Our approach to consumer brands and retailers has also been valuable for:
Your customers are already telling you how to grow.
An assessment runs QiQ on a sample of your real interactions and comes back with what they're saying, where the cause sits, and what it's costing.