Managed customer support, run on QiQ
We run your customer support. Then we make less of it necessary.
Quantanite takes over the whole support function: the people, the channels, the quality and the reporting. Because QiQ reads every conversation, the same team that answers today's customers is also removing the reasons tomorrow's will need to get in touch.
Most support partners are paid to answer. We are measured on how much less there is to answer.
FIRST
Answer every customer well
Round-the-clock support across voice, chat, email, messaging and social. Specialists for the complex cases, AI for the routine ones, and quality checked on every conversation rather than a sample.
THEN
Make fewer customers need to ask
QiQ finds what is driving the demand, much of it outside support: a promotion rule, a refund delay, a missing delivery update. We take the costed case to the team that owns it, help make the fix, and track whether the contacts stop.
The whole function, not a queue.
Channels
Voice, chat, email, messaging, social and reviews, around the clock.
Front line and escalations
Routine questions through to complex cases, with clear paths into your teams.
People
Hiring, training and coaching, with capacity that flexes with your peaks.
Quality
Every conversation reviewed by QiQ, with coaching built on evidence rather than a sample.
Knowledge and self-service
Help content, AI-guided self-service and the knowledge base kept current.
Reporting and governance
One view of demand, causes, cost and what changed, reviewed with you on a set rhythm.
Take it over, steady it, then shrink it.
01
Take over
We transition the function as it runs today, with no disruption to your customers. QiQ starts reading every conversation and sets the baseline.
02
Steady
Quality across every conversation, targeted coaching, and the routine questions moved to self-service and AI.
03
Remove causes
The top drivers of demand are priced and taken to the teams that own them: pricing, fulfilment, payments, product. Each fix gets an owner and a date.
04
Keep shrinking
Recurrence is tracked in the same conversations. Proactive updates replace the contacts customers used to make. The team gets smaller and more skilled.
What QiQ adds that a support team on its own can't.
The same four stages as the platform, applied to the support function we run for you.
Explore the QiQ PlatformReads every conversation
Calls, chats, emails and messages, not a sample. Every theme counted, every customer heard.
Spots what is changing
A new reason for contact, a rise after a release, a channel going quiet: flagged as it starts, not at quarter end.
Traces it to the cause
Separates what the support team can fix from what sits in a policy, process or product, and puts a cost on each.
Closes the loop
Coaching for the team, fixes for the owners, and a check that the contacts actually stopped.
Outcome-first delivery, not seats and SLAs.
A partner paid per contact or per seat has no reason to reduce demand. Ours is built the other way: you pay for customers served well and for demand that goes away, and both are reported against the baseline set at takeover.
Baseline agreed at takeover
Avoidable cost and revenue at risk reported alongside service levels
Capacity that flexes with your peaks without renegotiation
lower cost to serve than in-house or a previous provider
customer satisfaction sustained across front line and escalations
coverage across chat, email and voice without adding people
Dating app within Match Group
“We’d been managing customer support internally, but the volumes were escalating as the company was growing. Everyone at Quantanite was invested in making the system work and demonstrated in-depth training expertise.”
Founder
Centres of excellence
Four customer experience centres. One standard.
Your customers are served from Johannesburg, Cairo, Mumbai and Dhaka. Every centre runs on QiQ, works to the same quality bar and sits under the same certified controls.
South Africa
Egypt
India
Bangladesh
Certified and audited across every centre.
Find out how much of your support demand doesn't need to exist.
We run QiQ on a sample of your conversations and show you what is driving the volume, what it is costing, and how much of it a fix would remove.