Cut menu onboarding time by up to 70%
From Orders to Menus
We Keep Your Platform
Running Smoothly
Reduce menu transcription costs by over 50%
support cost reduction with better resolution times 30-50%
Boost NPS and order accuracy, increasing repeat orders
Food delivery platforms operate on razor-thin margins and intense complexity. Key operational challenges include:
- Time-sensitive queries across order tracking, refunds, and escalations
- Delays onboarding restaurants due to inaccurate or incomplete menus
- Brand damage from slow resolutions or incorrect orders
- Demand spikes during weekends, holidays, and events
- Rising cost of 24/7 multilingual coverage
Struggling to maintain speed and quality under pressure?Lets Talk
We combine AI automation and skilled human agents to deliver scalable, high-quality customer and merchant support.
Customer Support at Scale
24/7 blended AI + human teams for order tracking, refunds, and issue resolution
Proactive service recovery to protect brand ratings and reduce churn
See how we deliver 24/7 support with less overheadAI-Powered Menu Transcription & QA
Intelligent OCR + human validation to digitize and standardize menus
Fast, scalable onboarding of new restaurants with verified, searchable menu data
Streamline restaurant onboardingOperational Flexibility
Elastic staffing for seasonal surges without fixed cost overhead
Multilingual coverage to support diverse markets
Build support ops that flex with your demandSince engaging Quantanite, our support operations have transformed.
“We scaled our billable team from 30 to 90 in just 90 days, and expanded into new areas like sales onboarding and contract management. Most notably, our 3-touch resolution rate jumped from a stagnant 84% to an outstanding 95%, and our QA scores—both email and voice—exceeded targets year over year. While there are still opportunities to further lift CSAT and CNPS, Quantanite has delivered measurable improvements in efficiency and customer outcomes that have set a new bar for our team.”
— Head of Global Customer Support, marquee consumer products brand
Ready to scale smarter?
Let’s design a support operation that drives revenue, not just resolution.
Lets Talk