11% improvement in resolution efficiency
Faster Service
Happier Shoppers
Lower Costs
Helping e-commerce leaders deliver exceptional service and operations at scale.
30-50% reduction in cost-to-serve
resolution rate within 3 touches (up from 84%)
QA scores exceeded target YoY across email and voice
Online retail brands face relentless pressure to scale efficiently while delivering seamless customer experiences. Common challenges include:
High support volume during peak shopping seasons
Cart abandonment from delayed pre-purchase responses
Returns and refunds eating into margins
Support queues clogged with supply chain and tracking requests
Rising costs for 24/7 global coverage
Struggling with these?Let’s Talk
We combine Human+AI orchestration to help retailers convert more
shoppers, resolve issues faster, and reduce service costs.
Pre-Purchase Conversion Support
AI assistants and live chat for instant product and availability questions
Smart upsell/bundle nudges to increase AOV
Boost conversion ratesPost-Purchase Service Excellence
Omnichannel support for tracking, returns, and refunds
AI-driven insights to reduce avoidable returns
Reduce return-related costsSeasonal Scaling
Elastic offshore staff (0-90 FTE in 90 days)
Automation of repetitive requests to clear backlog
Seasonal scaling minimizedSince engaging Quantanite, our support operations have transformed.
“We scaled our billable team from 30 to 90 in just 90 days, and expanded into new areas like sales onboarding and contract management. Most notably, our 3-touch resolution rate jumped from a stagnant 84% to an outstanding 95%, and our QA scores—both email and voice—exceeded targets year over year. While there are still opportunities to further lift CSAT and CNPS, Quantanite has delivered measurable improvements in efficiency and customer outcomes that have set a new bar for our team.”
— Head of Global Customer Support, marquee consumer products brand
Ready to scale smarter?
Let’s design a support operation that drives revenue, not just resolution.
Lets Talk